The topic of cell phones seems to keep appearing in my life this week, so here are a few thoughts.
First of all, I don't seem to get cell phone coverage in my new home in Manzanita, Oregon. If I go out onto my front porch and it's not raining, I can lean my body over the railing at a minimum of 45 degrees and get one bar (well, two bars if you count the one that sticks into my midsection because I'm leaning over the railing). This results in only about 50% of my calls getting dropped and the listener to catch about 40% of what I am saying. It also prompts funny looks from my neighbors, none of whom have been over with the much-anticipated "welcome to the neighborhood" banana bread. Hmmmm...
Calls to Verizon result in my being told that they will look into it and a reminder that "cell phone service is not guaranteed inside the house--that's why it's called mobile service" (No kidding--exact quote). Well, in their defense, you never see the "Can you hear me now? guy" asking that question inside someone's home--he's always traipsing about the country. But where the heck are all those people who follow him around--the ones who supposed to have my back? Doesn't even one of them want to call me in my house?
So in frustration, I turned off my cell phone, figuring I'd deal with the problem when I had time. Yesterday, I realized that I'd gone a week without even thinking about it. I turned it on. 10 messages--all from telemarketers. Nothing, by the way, from Verizon, who promised me over a week ago that they'd test the area for service and get back to me "within 2 hours to 5 days" with the results.
This week, actor Hugh Jackman stopped in the middle of his performance of A Steady Rain on Broadway to admonish an audience member whose cell phone was ringing. "You want to get that?" he quipped in character as the accused no doubt, slunk into his seat in mortification.
Wow! I wish I had that kind of power! But that's not the point. The debate over the conscientious use of cell phones has gotten out of hand. Now states are looking at laws making it illegal to text while driving. Uhhhh....ya think? People yammer on cell phones on buses, the minute the plane lands, in public libraries, coffee shops when their table is 4 inches from mine, while driving, during sex (not that i know from firsthand experience but I can only imagine that nothing is sacred). And speaking of sacred, do people use their cell phones in church? Could it be possible that places of religious worship are the last bastion where these ubiquitous electronic devices are not permitted? Of course, you could try, but if Hugh Jackman can cause such a fuss, don't be surprised if the hand of God doesn't extend from above and hit your off button permanently.
I read a survey stating that 52% of people think it's acceptable to use a cellphone in a public place if it's a time-sensitive situation and one talks quietly. I agree. I also think I must interact exclusively with the other 48% of the population, who apparently eschew the notion of time-sensitivity and indoor voices.
This once again proves the dichotomy between common courtesy and common sense. People may state it's common courtesy to use one's cell phone judiciously, but in reality, people's lack of common sense permits them to assess nearly every conversation as time sensitive and their tone of voice as being well modulated at all times. Trust me, they aren't and it isn't.
So it appears that even I, the queen of Common Sense Courtesy, can't make a dent in people's inappropriate cell phone chatter. I don't have a big enough platform--although I am writing Hugh Jackman a personal fan letter TODAY. However, in a flaunt in it in your face attitude, I've decided to give up my cell phone for good. If I didn't need it for a week, I don't need it forever. To be honest, I do see the need for a cell phone occasionally. If I'm officiating a wedding, I'd need one in case of emergency en route; if my husband is running late, I'd like a call so I don't worry. If I'm in the aisle of Safeway wondering if we need eggs, I want to be able to call home and see if we have any. Note however, that I will not continue this call with a blow by blow description of the hot guy working at the bakery counter or a rant about the price of deli meat.
So Jeremy and I will share a phone (Jeremy being my husband and not the guy behind the bakery counter who truth be told looks too young for me anyway and probably spends all his time texting frosting recipes). And get this--we're even going to reduce our monthly minutes to the bare bones I've-got-an-emergency level. Whah-ha-ha...I'm giddy with the mutinous nature of the whole thing!
I refuse to embrace rudeness even if society accepts it as status quo. Now some would call me a stick in the mud, out of date, obstinate, a fossil, even a killjoy.
But that would be rude!
Friday, October 2, 2009
Saturday, September 26, 2009
The Triumph of Common Sense and Courtesy
When I wrote my blog post earlier today about the abhorrent rudeness of Congressman Joe Wilson, I must admit to feeling quite despondent over the state of discourtesy rampant in our country. A few hours and a bit of Internet surfing later, however, and my faith in humanity has been restored--if not my faith in politicians.
Enter Carolyn Savage, my new hero. It seems that back in February, 40 year old Savage of Toledo, Ohio went to a fertility clinic, where she was erroneously implanted with another couple's embryo. Lo and behold, the pregnancy took hold. Lo and behold, it was discovered that the child growing in her womb was not her biological baby. The fetus was the biological offspring of Paul and Shannon Morrell of Detroit, Michigan.
So what did Savage do? More important, what did she not do? She did not throw a public hissy fit replete with media bleeps as Serena Williams exhibited this week; she did not scream "You lie!" to the Morrells, nor did she even consider terminating the pregnancy. Instead, she carried the baby boy to term, gave birth, and after a heart wrenching "hello and goodbye" moment, handed the child over to his biological parents.
Presumably, Savage was at the fertility clinic in the first place because she had problems conceiving. Imagine her anguish when she finally did so, only to be told that the baby was not hers.
Courtesy is defined as a "considerate act or expression". Yeah, I think this qualifies. Big time.
With people like Carolyn Savage around, the Joe Wilsons of this world don't stand a chance!
Enter Carolyn Savage, my new hero. It seems that back in February, 40 year old Savage of Toledo, Ohio went to a fertility clinic, where she was erroneously implanted with another couple's embryo. Lo and behold, the pregnancy took hold. Lo and behold, it was discovered that the child growing in her womb was not her biological baby. The fetus was the biological offspring of Paul and Shannon Morrell of Detroit, Michigan.
So what did Savage do? More important, what did she not do? She did not throw a public hissy fit replete with media bleeps as Serena Williams exhibited this week; she did not scream "You lie!" to the Morrells, nor did she even consider terminating the pregnancy. Instead, she carried the baby boy to term, gave birth, and after a heart wrenching "hello and goodbye" moment, handed the child over to his biological parents.
Presumably, Savage was at the fertility clinic in the first place because she had problems conceiving. Imagine her anguish when she finally did so, only to be told that the baby was not hers.
Courtesy is defined as a "considerate act or expression". Yeah, I think this qualifies. Big time.
With people like Carolyn Savage around, the Joe Wilsons of this world don't stand a chance!
No Common Courtesy in our Hallowed Halls
There's no polite way to say this; Congressman Joe Wilson personifies all that is lacking in manners in America.
How much rudeness are were going to tolerate (not to mention dish out) as a society? Black/White, Democrat/Republican - it doesn't matter. Joe Wilson was simply downright rude, and he choose to be so in full view of the American public.
Democrats and a smattering of Republicans officially reprimanded Joe Wilson last week. Maureen Dowd of the New York Times called the reprimand a "rare triumph of civility". Unfortunately, the triumph of good manners was paralleled by the brutish boneheads who have now gathered in support of Wilson. Dowd writes:
He was regarded as a hero at the anti-Obama rally in Washington last weekend that featured such classy placards as, with a picture of a lion, “The Zoo has an African and the White House has a Lyin' African;” “Bury Obamacare with Kennedy;” “We came unarmed (this time)” and “‘Cap’ Congress and ‘Trade’ Obama back to Kenya!”
A camera also caught Wilson in Washington signing for a fan a picture of himself confronting the president, and he has raised $2 million in the last week.
I think I can safely state that the erosion of common sense courtesy in this country is officially an epidemic. And it's a malady that festers quite quickly, morphing into dissension, hate, and violence. Why do people of civility tolerate this? I don't get it.
Our Constitution gives us the right to speak our mind, yet I wonder what our founding fathers would say if they witnessed how the concept of free speech has been bastardized by their 21st century successors. And how incongruous the consequences! Rather than being ostracized, Joe Wilson is being regarded "as a hero" by many of his constituents.
What is wrong with you people?
Goethe stated that "a man's manners are a mirror in which he shows his portrait."
Congressman Wilson, be honest (and theoretically, given your "you lie!" outburst last week, this should be second nature for you). Just for a moment, when you are in absolute solitude, strip away the political game-playing, the bipartisanship, the false bravado and the affected posturing that you feel you must assume in order to keep your fragile ego intact. When you allow yourself, in that rare moment of true sincerity and vulnerability, to look at your reflection with utter candor at who you are, do you like what you see in your mirror?
How much rudeness are were going to tolerate (not to mention dish out) as a society? Black/White, Democrat/Republican - it doesn't matter. Joe Wilson was simply downright rude, and he choose to be so in full view of the American public.
Democrats and a smattering of Republicans officially reprimanded Joe Wilson last week. Maureen Dowd of the New York Times called the reprimand a "rare triumph of civility". Unfortunately, the triumph of good manners was paralleled by the brutish boneheads who have now gathered in support of Wilson. Dowd writes:
He was regarded as a hero at the anti-Obama rally in Washington last weekend that featured such classy placards as, with a picture of a lion, “The Zoo has an African and the White House has a Lyin' African;” “Bury Obamacare with Kennedy;” “We came unarmed (this time)” and “‘Cap’ Congress and ‘Trade’ Obama back to Kenya!”
A camera also caught Wilson in Washington signing for a fan a picture of himself confronting the president, and he has raised $2 million in the last week.
I think I can safely state that the erosion of common sense courtesy in this country is officially an epidemic. And it's a malady that festers quite quickly, morphing into dissension, hate, and violence. Why do people of civility tolerate this? I don't get it.
Our Constitution gives us the right to speak our mind, yet I wonder what our founding fathers would say if they witnessed how the concept of free speech has been bastardized by their 21st century successors. And how incongruous the consequences! Rather than being ostracized, Joe Wilson is being regarded "as a hero" by many of his constituents.
What is wrong with you people?
Goethe stated that "a man's manners are a mirror in which he shows his portrait."
Congressman Wilson, be honest (and theoretically, given your "you lie!" outburst last week, this should be second nature for you). Just for a moment, when you are in absolute solitude, strip away the political game-playing, the bipartisanship, the false bravado and the affected posturing that you feel you must assume in order to keep your fragile ego intact. When you allow yourself, in that rare moment of true sincerity and vulnerability, to look at your reflection with utter candor at who you are, do you like what you see in your mirror?
Wednesday, September 16, 2009
On Being a Good Customer
You've all heard it.
In my other life--when I am not traveling the world expounding on the paramountcy of the principles of Common Sense Courtesy, I am the owner of Lyssabeth's Wedding Officiants. Now, anyone in the wedding business who stays in it for long discovers that they must pay particular attention to delivering supreme customer service. After all, the wedding day generally ranks up there with the top five happiest days of a woman's life (along with the day her child is born, the day she actually weighs what her driver's license states she weighs, the first day her soon-to-be husband takes out the garbage without being nagged and the day this same hubby-to-be joins a religious cult that prohibits channel-surfing.)
However, at some point, there comes a time where even service providers with the highest standards of customer service must draw the line. Case in point (and I swear I'm not embellishing any of the details for the sake of a good tale):
A bride contacted us in October seeking our top of the line ceremony--the Premium Custom, priced at $619. She is planning a small, but high-end wedding at one of San Francisco's most prestigious hotels. We spend some time on the phone discussing her needs. A complimentary meeting is set up with one of our officiants. The hour-long meeting is held, the bride loves our officiant and is set to book, but there is a problem with the hotel. She might need to change the location. (We later found out that a contract had never been signed with the hotel). She asks us to contact her in several weeks.
Four weeks later, we make the call. Her phone number has been disconnected. We send an email, to which she responds a week later--sans apology for the inconvenience of having to track her down-- with her new phone number. She indicates that the date of her wedding has changed. Can we still accommodate her? Calendars are checked. Yes, we can help. We issued a contract.
Two days later, we hear from the bride. Oops, she forgot to tell us--she no longer needs our Premium ceremony; she now wants a romantic elopement just for the two of them. Our potential of booking of a $619 premium ceremony shrinks to a $199 elopement. We shrug and smile--that's how it goes and it is, after all, her day. It should be however she wants it. We reissue the contract. The elopement ceremony, however, is not supposed to include an in-person meeting with the officiant--which this gal has already had. Oh well, that's business. We eat the cost.
Several more weeks goes by. We don't see a signed copy of the contract returned to us. We email her a reminder to return the contract. She emails back. She has changed her location. Can we accommodate her? We sigh (out of earshot from the bride because, after all, we want to provide topnotch customer service and sighing and eye-rolling--even when warranted--do not fall under the category of Common Sense Courtesy) and reissue the contract for the new location.
More time passes. We get a call. Bride now wants to add guests to her intimate elopement. Can we do that? She is happy to pay for the additional guests. We upgrade her to an Elopement with Guests, invoice her again and (you guessed it) reissue the contract.
More time passes. She calls again. Some family members can't make it on the date established. She'd like to be wed the week before. Is this possible? "But of course," I smile graciously, wondering why I am cursed buy the gods. After screaming into a pillow for several minutes, I reissue the contract.
This week, she emailed us. She found out that her popular outdoor location requires a permit!!! The nerve! She is not paying to stand in a public park for 15 minutes and exchange vows. What can we offer her for free? I explain that while we can often suggest locations, that we are ceremony experts, not location experts. The sites of which I am aware that have a view of the Golden Gate Bridge, upon which she insists, will not accommodate 25 guests without a permit. California is broke, I gently explain--if they can charge money for something, they will.
I tell bride she needs to research locations on her own and that for every change she makes to her wedding day going forward, there will be a $25.00 administrative fee. I hate doing this; this is not how I do business, but so far, I estimate this wedding has cost us approximately $168.72 in administrative overhead and I haven't even paid my staff yet for performing the wedding.
There is no way around it, people--this woman is rude! She attempts to hide this rudeness behind a veneer of ignorance ("I didn't know I needed a permit..") outrage ("I can't believe that they actually charge for that!") and adolescent giddiness ("Oh, sorry...you must be getting so sick of my flightiness...tee-hee." Duh...ya think?). But the bottom line is that she is exhibiting neither common sense (doubtful if God endowed her with any) nor courtesy (which thankfully can be learned, and which is where I come in.)
So, some Common Sense Courtesy rules for being a welcome customer:
Business owners and service providers, feel free to add your own Rules for being a Good Customer in the comment section.
- Customer satisfaction is our #1 priority
- No one beats our Customer Service...NOBODY
- The customer is always right.
In my other life--when I am not traveling the world expounding on the paramountcy of the principles of Common Sense Courtesy, I am the owner of Lyssabeth's Wedding Officiants. Now, anyone in the wedding business who stays in it for long discovers that they must pay particular attention to delivering supreme customer service. After all, the wedding day generally ranks up there with the top five happiest days of a woman's life (along with the day her child is born, the day she actually weighs what her driver's license states she weighs, the first day her soon-to-be husband takes out the garbage without being nagged and the day this same hubby-to-be joins a religious cult that prohibits channel-surfing.)
However, at some point, there comes a time where even service providers with the highest standards of customer service must draw the line. Case in point (and I swear I'm not embellishing any of the details for the sake of a good tale):
A bride contacted us in October seeking our top of the line ceremony--the Premium Custom, priced at $619. She is planning a small, but high-end wedding at one of San Francisco's most prestigious hotels. We spend some time on the phone discussing her needs. A complimentary meeting is set up with one of our officiants. The hour-long meeting is held, the bride loves our officiant and is set to book, but there is a problem with the hotel. She might need to change the location. (We later found out that a contract had never been signed with the hotel). She asks us to contact her in several weeks.
Four weeks later, we make the call. Her phone number has been disconnected. We send an email, to which she responds a week later--sans apology for the inconvenience of having to track her down-- with her new phone number. She indicates that the date of her wedding has changed. Can we still accommodate her? Calendars are checked. Yes, we can help. We issued a contract.
Two days later, we hear from the bride. Oops, she forgot to tell us--she no longer needs our Premium ceremony; she now wants a romantic elopement just for the two of them. Our potential of booking of a $619 premium ceremony shrinks to a $199 elopement. We shrug and smile--that's how it goes and it is, after all, her day. It should be however she wants it. We reissue the contract. The elopement ceremony, however, is not supposed to include an in-person meeting with the officiant--which this gal has already had. Oh well, that's business. We eat the cost.
Several more weeks goes by. We don't see a signed copy of the contract returned to us. We email her a reminder to return the contract. She emails back. She has changed her location. Can we accommodate her? We sigh (out of earshot from the bride because, after all, we want to provide topnotch customer service and sighing and eye-rolling--even when warranted--do not fall under the category of Common Sense Courtesy) and reissue the contract for the new location.
More time passes. We get a call. Bride now wants to add guests to her intimate elopement. Can we do that? She is happy to pay for the additional guests. We upgrade her to an Elopement with Guests, invoice her again and (you guessed it) reissue the contract.
More time passes. She calls again. Some family members can't make it on the date established. She'd like to be wed the week before. Is this possible? "But of course," I smile graciously, wondering why I am cursed buy the gods. After screaming into a pillow for several minutes, I reissue the contract.
This week, she emailed us. She found out that her popular outdoor location requires a permit!!! The nerve! She is not paying to stand in a public park for 15 minutes and exchange vows. What can we offer her for free? I explain that while we can often suggest locations, that we are ceremony experts, not location experts. The sites of which I am aware that have a view of the Golden Gate Bridge, upon which she insists, will not accommodate 25 guests without a permit. California is broke, I gently explain--if they can charge money for something, they will.
I tell bride she needs to research locations on her own and that for every change she makes to her wedding day going forward, there will be a $25.00 administrative fee. I hate doing this; this is not how I do business, but so far, I estimate this wedding has cost us approximately $168.72 in administrative overhead and I haven't even paid my staff yet for performing the wedding.
There is no way around it, people--this woman is rude! She attempts to hide this rudeness behind a veneer of ignorance ("I didn't know I needed a permit..") outrage ("I can't believe that they actually charge for that!") and adolescent giddiness ("Oh, sorry...you must be getting so sick of my flightiness...tee-hee." Duh...ya think?). But the bottom line is that she is exhibiting neither common sense (doubtful if God endowed her with any) nor courtesy (which thankfully can be learned, and which is where I come in.)
So, some Common Sense Courtesy rules for being a welcome customer:
- Be aware of the role of the business person. They are working very hard to give you a good service at a fair price. Expect them to share their skills and knowledge with you, but do not expect that they can go outside of their realm of expertise to assist you. In other words, don't ask the man who comes to install your cable to unclog your toilet.
- Hold up your end of the bargain. If the business needs something from you, provide it in a timely manner. Your house painter can't start his job if you haven't told him the color of the paint you want.
- Respect the time of the business person. You are not their only client. If you are 20 minutes late for your hair stylist, don't be surprised if they have to rush through your haircut, or refuse to accept you at all. Being late isn't fair to the next customer or to the service provider.
- Pay your invoices when they are due. If you can't, then don't make the business chase you. Call and set up a payment plan.
- Don't play Let's Make a Deal. Trying to negotiate a lower price is fine for some services and you never know until you ask, but be reasonable. Do not approach a vendor who offers a service priced at $600 and insist that they offer it to you for $250. Better to ask, "Do you offer any discounts?" or "Is that your best price?" than insulting the business by offering a ridiculously low-ball offer.
- Always speak politely and respectfully. If you're not given satisfaction, ask to speak to someone in authority, but always politely and respectfully.
- If you must change your order, do not approach the business with a sense of entitlement. They will most likely work with you, but remember that changing an order requires time invested on their end. You may need to pay a token amount for this. In fact, it might be nice to offer this. Chances are, the vendor will appreciate your offer and go out of his or her way to accommodate you, even if they tell you the additional fee is not necessary.
- And speaking of appreciation, how about showing some? A simple "thank you" when the waiter fills your water glass, the cashier hands you your change with a smile, or the grocery bagger carefully places your eggs on top of the cart piled with bags is a basic common courtesy. And if you want to do even more, consider sending a thank you note for services rendered. When my staff receives written thank yous, emails of appreciation or positive online reviews of their services, they are ecstatic. Your words are appreciated more than you know. Even more so your financial gratuity, if that's appropriate.
Business owners and service providers, feel free to add your own Rules for being a Good Customer in the comment section.
Tuesday, August 4, 2009
To Me or Not to Me
My mission of promulgating Common Sense Courtesy throughout the universe has, of course, two parts. 1. common sense and 2. courtesy--both of which I personally find sorely lacking in the world at present. It stands to reason that sometimes my essays will focus on one of the aforementioned attributes over the other. Such is the case with today's topic.
You should know, dear reader, that I do not choose the topics on which I evangelize. Rather, they find me. It's as if the Universe has commanded my purpose during my time on earth and then goes out of its way to put circumstances in my path which I am impelled to use in my teachings. Such is also the case with today's topic.
For I seem to have, of late, experienced more than my fair share of pedestrians and bicyclists walking directly in front of my car while it is moving. I began to wonder if my city didn't have a time period devoted to such a pursuit--similar to "Ride Your Bike to Work Day" only titled "Walk in Front of a Moving Vehicle Month" or perhaps a "Defy Death in Denver Day". But after some research, I determined this was not the case. Therefore, my only logical conclusion is that it is a subject upon which I have been called to educate the masses.
Now while walking in front of moving vehicles falls more aptly into the "lack of common sense" category, one could also argue--in the big picture sense--that it is also lack of courtesy to the extreme. Imagine the angst of the person who hits you, perhaps even kills you. If you take your own life so lightly, that is your right, but it would be case of extreme rudeness to condemn an innocent motor vehicle operator to years of flashbacks and night terrors due to your thoughtlessness. Very rude, indeedy!
I can only assume that the meism in our society has reached such epic proportions that those who ascribe to its philosophy feel that they are invincible. In fact, "meism" (a description I thought I'd quasi-invented) turns out to be a bona fide word, defined by the Urban Dictionary as "Self-importance without any evidence that we (or our world view) actually matter."
Hmmm...I'm pretty sure that the young man of a definite Generation Y species (a.k.a. "the punk") that arrogantly sauntered (he would have swaggered, but given that the waistband of his pants was somewhere south of his buttocks cheeks, he had to settle for sauntering) directly in front of our moving car one night last week, ascribes to the philosophy of meism. I'm not sure, though. Do you think it's a meist doctrine to stop in the middle of a busy street after nearly getting mowed down by an SUV and then chuck the bird at the now-unnerved driver? Because if it is, in the name of religious freedom, we will not accuse this young man of breaching Common Sense Courtesy. He can take his principles with him...right to his early grave.
And so I have but two Common Sense Courtesy rules to impart on this topic, but they are sound ones. Listen closely, for they may have a familiar ring, hearkening back to what your mother taught you as a six year old.
You should know, dear reader, that I do not choose the topics on which I evangelize. Rather, they find me. It's as if the Universe has commanded my purpose during my time on earth and then goes out of its way to put circumstances in my path which I am impelled to use in my teachings. Such is also the case with today's topic.
For I seem to have, of late, experienced more than my fair share of pedestrians and bicyclists walking directly in front of my car while it is moving. I began to wonder if my city didn't have a time period devoted to such a pursuit--similar to "Ride Your Bike to Work Day" only titled "Walk in Front of a Moving Vehicle Month" or perhaps a "Defy Death in Denver Day". But after some research, I determined this was not the case. Therefore, my only logical conclusion is that it is a subject upon which I have been called to educate the masses.
Now while walking in front of moving vehicles falls more aptly into the "lack of common sense" category, one could also argue--in the big picture sense--that it is also lack of courtesy to the extreme. Imagine the angst of the person who hits you, perhaps even kills you. If you take your own life so lightly, that is your right, but it would be case of extreme rudeness to condemn an innocent motor vehicle operator to years of flashbacks and night terrors due to your thoughtlessness. Very rude, indeedy!
I can only assume that the meism in our society has reached such epic proportions that those who ascribe to its philosophy feel that they are invincible. In fact, "meism" (a description I thought I'd quasi-invented) turns out to be a bona fide word, defined by the Urban Dictionary as "Self-importance without any evidence that we (or our world view) actually matter."
Hmmm...I'm pretty sure that the young man of a definite Generation Y species (a.k.a. "the punk") that arrogantly sauntered (he would have swaggered, but given that the waistband of his pants was somewhere south of his buttocks cheeks, he had to settle for sauntering) directly in front of our moving car one night last week, ascribes to the philosophy of meism. I'm not sure, though. Do you think it's a meist doctrine to stop in the middle of a busy street after nearly getting mowed down by an SUV and then chuck the bird at the now-unnerved driver? Because if it is, in the name of religious freedom, we will not accuse this young man of breaching Common Sense Courtesy. He can take his principles with him...right to his early grave.
And so I have but two Common Sense Courtesy rules to impart on this topic, but they are sound ones. Listen closely, for they may have a familiar ring, hearkening back to what your mother taught you as a six year old.
- Look both ways before crossing the street.
- Don't play in traffic.
Friday, July 24, 2009
CSC at the CSO
Last night. Jeremy and I headed over to Cheesman Park to enjoy a free concert by the Colorado Symphony Orchestra. The night was warm and we found a spot in the shade of some trees. After positioning our chairs so we wouldn't block anyone else's view (common sense courtesy being our mantra, of course), we settled in to wait for the concert, chatting amiably with a couple seated on a blanket next to us.
As the time for the concert drew near, the park was really filling up and it was a festive atmosphere. People were chatting, meeting and greeting their neighbors, children ran all over the place--doing what children do when given the unfettered freedom to hoot, holler, jump and dance about. People brought picnic suppers and enjoyed them as the sun went behind the trees and the field was bathed in blissful coolness. I was enjoying the experience and was so glad we'd come. Until...
...the performance started. After the preliminary thank-yous and introductions were extended, the orchestra began to play the beautiful overture to Russian and Ludmilla. And the people in the audience, rather than being attentive and giving themselves the opportunity to be swept away by the music, simply kept talking. The wife from the congenial couple next to us began a running commentary about her latest trip to Nordstoms. The children continued to hoot and holler, and were given no admonishment by their parents to hush and be respectful. The adults continued their conversations while the orchestra played on.
I was appalled. I tried the dirty look, but that went unnoticed (odd, since I generally give a very effective dirty look; it still scares the bejesus out of my kids, and they are in their 20s!). In most situations, I would have no problem with politely asking the offending party to pipe down, but in this case, I'd have had to ask at least 50% of the attendees to mind their manners. In fact, when I glanced about, I saw that it was largely the audience members over 60 who were valiantly trying to absorb the music while looking askance at their blathering younger neighbors. I was embarrassed for my peers; is this what we've come to that only the elders among us show any respect?
Bear in mind that this was a free concert. The musicians were giving of their time willingly in order to advance the arts in our community and to present this opportunity for leisure and relaxation to city residents. Yet, how was it received? By rudeness and disrespect. The warm ovation given to them at the end did nothing to make up for the paltry manners exhibited during the performance.
Even I, who rarely gets confounded when I witness a lack of common sense courtesy, was stunned by the behavior of the audience. Some folks were even blabbing on their cell phones during the performance! What did they think made this acceptable? That it was a free concert? That it was held outdoors? That they are the center of the universe and no one else besides them matters? Ummmmm.....NOT!
Since there is but one Common Sense Courtesy Rule for performances of this nature, I'll phrase it in as many ways as possible so that all will comprehend. Shut your mouth, close your trap, zip your lips, button your pie hole, muzzle your mouth, dummy up, can the chat-chat, still your tongue, put a sock in it, keep still, hush up, be quiet, pipe down, stop talking. In short...SHADDUP!
I think you'll find that the things you will hear are amazingly beautiful!
As the time for the concert drew near, the park was really filling up and it was a festive atmosphere. People were chatting, meeting and greeting their neighbors, children ran all over the place--doing what children do when given the unfettered freedom to hoot, holler, jump and dance about. People brought picnic suppers and enjoyed them as the sun went behind the trees and the field was bathed in blissful coolness. I was enjoying the experience and was so glad we'd come. Until...
...the performance started. After the preliminary thank-yous and introductions were extended, the orchestra began to play the beautiful overture to Russian and Ludmilla. And the people in the audience, rather than being attentive and giving themselves the opportunity to be swept away by the music, simply kept talking. The wife from the congenial couple next to us began a running commentary about her latest trip to Nordstoms. The children continued to hoot and holler, and were given no admonishment by their parents to hush and be respectful. The adults continued their conversations while the orchestra played on.
I was appalled. I tried the dirty look, but that went unnoticed (odd, since I generally give a very effective dirty look; it still scares the bejesus out of my kids, and they are in their 20s!). In most situations, I would have no problem with politely asking the offending party to pipe down, but in this case, I'd have had to ask at least 50% of the attendees to mind their manners. In fact, when I glanced about, I saw that it was largely the audience members over 60 who were valiantly trying to absorb the music while looking askance at their blathering younger neighbors. I was embarrassed for my peers; is this what we've come to that only the elders among us show any respect?
Bear in mind that this was a free concert. The musicians were giving of their time willingly in order to advance the arts in our community and to present this opportunity for leisure and relaxation to city residents. Yet, how was it received? By rudeness and disrespect. The warm ovation given to them at the end did nothing to make up for the paltry manners exhibited during the performance.
Even I, who rarely gets confounded when I witness a lack of common sense courtesy, was stunned by the behavior of the audience. Some folks were even blabbing on their cell phones during the performance! What did they think made this acceptable? That it was a free concert? That it was held outdoors? That they are the center of the universe and no one else besides them matters? Ummmmm.....NOT!
Since there is but one Common Sense Courtesy Rule for performances of this nature, I'll phrase it in as many ways as possible so that all will comprehend. Shut your mouth, close your trap, zip your lips, button your pie hole, muzzle your mouth, dummy up, can the chat-chat, still your tongue, put a sock in it, keep still, hush up, be quiet, pipe down, stop talking. In short...SHADDUP!
I think you'll find that the things you will hear are amazingly beautiful!
Friday, July 10, 2009
Government Clerk Common Sense Courtesy (An Oxymoron?)
Yesterday, my husband and I had two very dissimilar experiences in dealing with, for lack of a better word, peon government clerks.
Having recently purchased a new car, I went off to the DMV to get it registered. Jeremy, for his part, went down to the Denver Parking Administration to see about getting a new on-street parking permit for our new car. Note: we found out that hard way that simply transferring the permit for our old car was not acceptable when our new car--complete with valid parking sticker (or so we thought) was ticketed. Apparently, one has to turn in the old sticker for a new sticker. And they wonder why we get so fed up with governmental red tape!
I'm delighted to say that my experience at the DMV was nearly pleasant--the only thing that marred it was the need to shell out $465 for the registration--but while that was expensive, I cannot say it was discourteous. Jeremy, however, did not fare so well, and was met by surly employees and a churlish supervisor in his simple quest to obtain a parking permit (to which we are entitled) in order to park on our street without getting ticketed.
Sigh....okay....I admit this might be a losing battle, for many bureaucratic clerks will simply never comprehend the necessity for Common Sense Courtesy. Plus, I don' think many of them know how to read anything save for their computer screens and the government forms that are mechanically placed before them hundreds of times per day. However, my experience at the DMV is proof positive that a dour countenance and irritable behavior are not necessarily the trademark of all government workers.
So, while in theory we can sympathize with the fact that these folks are little more than human robots, who are taught to follow the rules without question and have to ask their supervisor's permission to use the restroom when Mother Nature calls, in reality we'd rather not have the runoff from your lives of pathos and drudgery affect us.
Hence, Common Sense courtesy for government drones.
1. Please greet us with "Good Morning", "Good Afternoon" or "Hello" when we step up to your window. And no, bellowing "Next!!!" is not a greeting. It is a command.
2. Should you inadvertently forget Rule #1, then have the decency to respond to our "Hello" with more than a curt nod and an outstretched hand for our (and it better be completely filled out!) paperwork.
3. Bear in mind that the paperwork which you handle on a daily basis is unfamiliar to most of us. Registering cars, paying parking tickets, mailing packages, collecting unemployment benefits, seeking permits, getting a driver's license are usually not things we do routinely. Please refrain from sighing, eye-rolling and looking at us as though you can't believe what an idiot our mama gave birth to. A smile and a patient reply will undoubtedly get the point across clearly.
4. Try a little empathy. If someone is standing before your window, crouching to get their voice to project into the 3" hole in your bullet-proof Plexiglas, trying to tell you why their parking ticket might be in error, give them the courtesy of empathy even if you can't resolve their problem. If possible, kindly refer them to someone who can. Yes, we know there are a million sad stories in the big city and you have to sit through all of them, but that is your chosen profession. To these folks, their distress is real. If you can't stand the heat, get out of the kitchen.
5. As hard as it is for you to realize, these people before you are your customers. They pay your salary. Consider how you'd treat them if it was your own business at which you were working. I know that's a stretch for a cubicle-dwelling, 9-to-5:30-with-a 30-minute-lunch-break worker to comprehend, but give it a shot. How would you treat the person at your window if pissing them off would make them take their business (and your livelihood) elsewhere?
6. If you must abandon your work station while helping a customer, please let us know the reason. When you heft your considerable girth off your stool (understandable since you do work at a sedentary job and let's face it, a Little Debbie or two goes a long way in assuaging the stress after eight hours of working with the public) and amble off, we have no idea if you've gone to the printer, for a cigarette, or to seek assistance in helping us resolve our dilemma.
7. Answering the phone while you are waiting on someone at your window who was there first is rude--especially when said person at your window has more than likely waited a considerable amount of time clutching his or her number and anxiously watching as the ticker counts upward to his turn. All for the pleasure of talking to you!. If you are required to answer the phone, please politely tell the person on the other end that you are waiting on a customer in person and will place them on hold until that person's business is transacted. The, go back to your phone before calling the next person.
8. And as you greeted your customer pleasantly, so must you close your business with equal affability. A "good-bye" and a "have a nice day" (said without sarcasm, please) will make both you and them feel good.
And for your supervisors and managers, Common Sense Courtesy demands that you set the example by treating both customers and workers with dignity and respect. How about rewarding courtesy among your staff? Now, there's a concept!
Having recently purchased a new car, I went off to the DMV to get it registered. Jeremy, for his part, went down to the Denver Parking Administration to see about getting a new on-street parking permit for our new car. Note: we found out that hard way that simply transferring the permit for our old car was not acceptable when our new car--complete with valid parking sticker (or so we thought) was ticketed. Apparently, one has to turn in the old sticker for a new sticker. And they wonder why we get so fed up with governmental red tape!
I'm delighted to say that my experience at the DMV was nearly pleasant--the only thing that marred it was the need to shell out $465 for the registration--but while that was expensive, I cannot say it was discourteous. Jeremy, however, did not fare so well, and was met by surly employees and a churlish supervisor in his simple quest to obtain a parking permit (to which we are entitled) in order to park on our street without getting ticketed.
Sigh....okay....I admit this might be a losing battle, for many bureaucratic clerks will simply never comprehend the necessity for Common Sense Courtesy. Plus, I don' think many of them know how to read anything save for their computer screens and the government forms that are mechanically placed before them hundreds of times per day. However, my experience at the DMV is proof positive that a dour countenance and irritable behavior are not necessarily the trademark of all government workers.
So, while in theory we can sympathize with the fact that these folks are little more than human robots, who are taught to follow the rules without question and have to ask their supervisor's permission to use the restroom when Mother Nature calls, in reality we'd rather not have the runoff from your lives of pathos and drudgery affect us.
Hence, Common Sense courtesy for government drones.
1. Please greet us with "Good Morning", "Good Afternoon" or "Hello" when we step up to your window. And no, bellowing "Next!!!" is not a greeting. It is a command.
2. Should you inadvertently forget Rule #1, then have the decency to respond to our "Hello" with more than a curt nod and an outstretched hand for our (and it better be completely filled out!) paperwork.
3. Bear in mind that the paperwork which you handle on a daily basis is unfamiliar to most of us. Registering cars, paying parking tickets, mailing packages, collecting unemployment benefits, seeking permits, getting a driver's license are usually not things we do routinely. Please refrain from sighing, eye-rolling and looking at us as though you can't believe what an idiot our mama gave birth to. A smile and a patient reply will undoubtedly get the point across clearly.
4. Try a little empathy. If someone is standing before your window, crouching to get their voice to project into the 3" hole in your bullet-proof Plexiglas, trying to tell you why their parking ticket might be in error, give them the courtesy of empathy even if you can't resolve their problem. If possible, kindly refer them to someone who can. Yes, we know there are a million sad stories in the big city and you have to sit through all of them, but that is your chosen profession. To these folks, their distress is real. If you can't stand the heat, get out of the kitchen.
5. As hard as it is for you to realize, these people before you are your customers. They pay your salary. Consider how you'd treat them if it was your own business at which you were working. I know that's a stretch for a cubicle-dwelling, 9-to-5:30-with-a 30-minute-lunch-break worker to comprehend, but give it a shot. How would you treat the person at your window if pissing them off would make them take their business (and your livelihood) elsewhere?
6. If you must abandon your work station while helping a customer, please let us know the reason. When you heft your considerable girth off your stool (understandable since you do work at a sedentary job and let's face it, a Little Debbie or two goes a long way in assuaging the stress after eight hours of working with the public) and amble off, we have no idea if you've gone to the printer, for a cigarette, or to seek assistance in helping us resolve our dilemma.
7. Answering the phone while you are waiting on someone at your window who was there first is rude--especially when said person at your window has more than likely waited a considerable amount of time clutching his or her number and anxiously watching as the ticker counts upward to his turn. All for the pleasure of talking to you!. If you are required to answer the phone, please politely tell the person on the other end that you are waiting on a customer in person and will place them on hold until that person's business is transacted. The, go back to your phone before calling the next person.
8. And as you greeted your customer pleasantly, so must you close your business with equal affability. A "good-bye" and a "have a nice day" (said without sarcasm, please) will make both you and them feel good.
And for your supervisors and managers, Common Sense Courtesy demands that you set the example by treating both customers and workers with dignity and respect. How about rewarding courtesy among your staff? Now, there's a concept!
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